Privacy Policy

DigiWave.media (“DigiWave.media,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit digiwave.media, contact us, book a call, submit a form, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

DigiWave.media is a Google Search Ads management service focused on helping service businesses generate more qualified calls and leads.

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Email: info@digiwave.media
Website: https://digiwave.media
Business location: South Africa

2. Information We Collect

We may collect the following categories of information:

a. Information you provide directly

When you fill out a contact form, book a call, send us an email, or otherwise contact us, we may collect information such as:

• your name
• email address
• phone number
• company name
• website URL
• business details
• any other information you choose to provide

b. Information collected automatically

When you visit our website, we may automatically collect certain information about your device and usage, such as:

• IP address
• browser type
• device type
• operating system
• referring website
• pages viewed
• time spent on pages
• dates and times of visits
• clicks, scrolling, and other interactions
• approximate geographic location based on IP address

c. Information collected through cookies and similar technologies

We may use cookies, pixels, tags, scripts, and similar technologies to understand how visitors use our website, improve site performance, measure marketing effectiveness, and support advertising and analytics tools.

3. How We Use Your Information

We may use your information to:

• respond to inquiries and contact requests
• schedule and manage calls or consultations
• provide information about our services
• improve our website, services, and user experience
• analyze website traffic and visitor behavior
• measure the effectiveness of advertising and marketing campaigns
• maintain website security and prevent fraud or abuse
• comply with legal obligations
• establish, exercise, or defend legal claims

4. Cookies, Analytics, and Tracking Technologies

We may use cookies and similar technologies for website functionality, analytics, and marketing.

These technologies may help us:

• understand website usage
• improve performance and user experience
• track conversions
• measure advertising effectiveness
• better understand how visitors interact with our pages

Depending on the tools we use, information may be collected by third-party service providers on our behalf.

You can usually control cookies through your browser settings. If you disable certain cookies, parts of the website may not function properly.

5. Advertising and Measurement

We may use advertising, analytics, and measurement tools provided by third parties, including tools related to Google Ads and website analytics.

These tools may use cookies, tags, pixels, or similar technologies to collect information about your interactions with our website and help us measure performance, understand leads, and improve our marketing.

Where legally required, we will obtain consent before using certain cookies or sharing data for advertising or measurement purposes.

6. Information We Share

We do not sell your personal information in the ordinary sense of exchanging it for money.

However, we may share information with trusted third parties in the following circumstances:

• with website hosting providers
• with analytics and tracking providers
• with advertising and measurement providers
• with scheduling, CRM, email, and communication tools
• with service providers who help us operate our business and website
• when required by law, legal process, or government request
• to protect our rights, property, security, or users
• in connection with a business transfer, sale, merger, or restructuring

We may also disclose information where you direct us to do so or where disclosure is otherwise permitted or required by law.

7. Google Ads and Related Data Use

If we use Google Ads features, conversion tracking, enhanced measurement, call tracking, or similar advertising tools, information may be shared with Google and other service providers to help us measure ad performance and lead activity.

We only intend to use data collected through our website for legitimate business, analytics, measurement, and service-related purposes. Where required by law, we will request consent for such collection, use, and sharing.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• responding to inquiries
• providing services
• maintaining business records
• complying with legal, tax, accounting, and regulatory obligations
• resolving disputes
• enforcing our agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. How We Protect Information

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

DigiWave.media is based in South Africa and may work with service providers in other countries.

If you access our website from the United States or another country outside South Africa, your information may be transferred to, stored in, and processed in South Africa or other jurisdictions where our service providers operate.

By using our website and submitting your information, you understand that your information may be transferred internationally, subject to appropriate safeguards where required by law.

11. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to:

• know what personal information we collect
• request access to personal information
• request correction of inaccurate personal information
• request deletion of personal information
• opt out of certain types of data sharing or targeted advertising
• withdraw consent where processing is based on consent
• not be discriminated against for exercising applicable privacy rights

If you would like to make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12. California Privacy Notice

If you are a California resident, you may have rights under California law, including rights to know, delete, correct, and opt out of certain sales or sharing of personal information, subject to applicable exceptions.

To exercise any applicable California privacy rights, please contact us at:

Email: info@digiwave.media

Please include enough detail for us to understand, evaluate, and respond to your request.

13. Do Not Track / Global Privacy Control

Some browsers or browser extensions offer privacy preference signals such as Global Privacy Control (GPC).

Where legally required and where we are able to detect and honor such signals, we will process them in accordance with applicable law.

14. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party sites you visit.

15. Children’s Privacy

Our website and services are intended for business use and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, website features, or service providers.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date above.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or want to contact us about our data practices, please reach out to:

DigiWave.media
Email: info@digiwave.media
Website: https://digiwave.media